Call 718-701-7777, Monday to Thursday, 9 AM to 5 PM, and Friday, 9 AM to 12 PM in winter and 1 PM in summer, Eastern. A person picks up, and it costs nothing. If you are a family member, a care manager or a discharge planner, call, text or email and we take it from there.
We work out your number on the first call. A person picks up.
Ways to reach us
Call 718-701-7777Text usEmail us
- Phone and text: 718-701-7777
- Fax: 718-701-7770
- Email: info@ecstrust.org
- Hours: Monday to Thursday, 9 AM to 5 PM, and Friday, 9 AM to 12 PM in winter and 1 PM in summer, Eastern
- Current members: log in to the client portal
Send a message
Name and phone are enough. Email is optional.
Call 718-701-7777 or email info@ecstrust.org.
When you call
Our clients are our priority, and we are always here to help. Our phone menu is: press 1 for office hours, press 2 for intake (new families and referrals), press 3 for account management (current members).
What happens on the first call
We ask a few questions, explain how a pooled income trust works and what it costs, and set up a second conversation to go through the application. It can take more than one call, and that is fine.
Please do not send these by email or text
For your safety, do not send a full Social Security number or a bank account number by email or text. We will tell you the safe way to send papers when we speak.
Common questions
What are the ECS Trust hours?
Monday to Thursday, 9 AM to 5 PM, and Friday, 9 AM to 12 PM in winter and 1 PM in summer, Eastern.
Does it cost anything to talk to ECS?
Yes. A person answers the phone, and the consultation is free.
All the questions people ask us, answered.