Every ECS member gets an online portal at portal.ecstrust.org. It shows your trust balance and transactions, lets you send bills by photo or upload, shows your card, and lets you ask us questions or tell us about a change, from a phone, a tablet or a computer. You never have to use it: phone, email, mail and fax always work too.
We work out your number on the first call. A person picks up.
What you can do in the portal
- See your account. Your trust balance and a list of what came in and what went out.
- Send a bill. Take a photo or upload it. Send a one-time bill, or set up a bill that repeats every month so you do not send it again. See the status of each bill and your bill history.
- Use your Visa card. See your card and its transactions, and ask for money to be loaded onto it. Use it anywhere Visa is accepted, except for the things the trust cannot pay for. Ask for a replacement if it is lost.
- Tell us about a change. If Medicaid sends a new surplus amount, report it here. You can also ask to change your deposit date or amount.
- Find your documents. Your trust papers and letters in one place.
- Send us a question or request. We answer in the portal and keep the conversation in one place.
How to get in
Your ECS account manager emails you an invite link to set up your online access. Open it, choose how you will sign in, and you are in. If you did not get the email, call 718-701-7777 and we will send it again. Already have access? Log in to the portal.
A family member who helps you can use it too. Tell us who helps you and we will explain how they can be set up.
Prefer the phone?
That is fine. Everything the portal does, you can also do by phone, email, mail or fax. The portal is there to make it easier and to give you and your family a clear picture at any hour.
For referral partners
The portal is one more reason clients stay on top of their account: bills go in with a photo and the balance is always visible. How to refer a client.
Common questions
How do I get access to the ECS portal?
Your ECS account manager emails you an invite link to set up your online access. If you did not get one, call 718-701-7777.
Can a family member use the portal?
Ask us. Tell us who helps you and we will explain how they can be set up to help with your account.
Do I have to use the portal?
No. You can always send bills and ask questions by phone, email, mail or fax.
Does the portal work on a phone?
Yes. It works in the browser on a phone, a tablet or a computer at portal.ecstrust.org.
All the questions people ask us, answered.